Exciting things have been happening with Ethembeni's supervisors and managers over the past 2 months - it has been so encouraging to see them develop their business skills.

Shan Cade has been working with them on the CLIP System - check lists for improved productivity - a simple but effective way of improving office efficiency using check lists as a control tool.

After the first workshop we started the programme by introducing a "FOCUS" check list for each person within their job function. This took some getting used to but many of the team are really finding it useful in helping them meet deadlines, manage risk and also enabling continuity of service.

Well done team - keep on keeping on